Terms and Conditions

About Us

This web site is owned and operated by Callow Retail Ltd who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.

Our Contact details:
Callow Retail Ltd
Unit 11, Stirlin Court, Saxilby Enterprise Park, Skellingthorpe Rd, Lincoln, LincolnShire LN1 2LR United Kingdom
Phone: 01522 704505
Email: info@ukfirewoodlogs.co.uk
VAT - GB114384923

Making A Purchase

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept card payments. If you are shopping from North America or anywhere else, place your order and your card company will convert the transaction to US Dollars or your own currency.

We accept Visa, Amex and MasterCard. Backordered items are not charged until they are shipped. If you do not wish to pay online, you may send your card information via phone.

If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Some UK postcodes may incur a shipping charge depending on the delivery postcode and the product purchased. Any shipping charges incurred will be visible in the checkout before payment is made. Delivery charges vary throughout the site, but are never more than what it actually costs us to package and deliver an item.

Tax Charges

For orders made from the UK or the European Union, 20% VAT is added.

Credit Card Security

When the order is placed at our website, credit card numbers are not stored either on paeper or electronically. Our Payment processers and Banks use encryption when processing payments and comply with PCI Standards - using 128 bit encryption. Your details are never held in clear text on any web site.


We guarantee your satisfaction. All of our products come with a 30 day no quibble guarantee.

Reaching Us

If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01522 704505 (International +44 01522 704505) or fax us on or write to us at Unit 11, Stirlin Court, Saxilby Enterprise Park, Skellingthorpe Rd, Lincoln, Lincolnshire LN1 2LR United Kingdom